Complaints Handling.

It is hard to keep all your clients happy all of the time. Sooner or later, you’re probably going to receive a complaint.

You should ensure that everyone in your team knows what to do when a complaint is received.

By engaging with us, we take the headache out of dealing with client complaints while also being able to consider alternative resolution options to save you time and money.

And if the complaint is referred to the Australian Financial Complaints Authority (AFCA) then you know that you have the support of a team that has dealt with AFCA extensively and can help you better understand the process.